Delivery

1. In general

The offer on this page is aimed at in the order process and the shipping cost calculator listed countries. Please note that there can be additional duties, import taxes and fees for deliveries to non-EU countries.  

Because of the current tax laws, the shipping for the countries Belgium, Denmark, Estonia, Finland, France, Greece, Great Britain, Ireland, the Netherlands, Sweden is only for companies and trade (resellers) with a valid VAT registration number permitted.

2. Delivery times


Your order will be handled immediately, at the latest however on the next working day after receipt of the order. With method of payment chosen invoice, direct debit, and credit card, the package will be packed by us within 24 hours after receipt of the order and with Paypal and advance payment 24 hours after receipt of the payment and is collected in our company every working day by DHL.


3. Delay


Should a delay occur during the delivery, we will inform you by eMail or by telephone about it.


4. Subsequent deliveries

Should a part of the goods ordered by you be not available, these goods are supplied later free of shipping costs.


5. Delivery of the goods, providing of services


5.1 The order will be processed immediately, at the latest however on the next working day after order receipt at the supplier.

5.2 All deliveries within Germany (and mostly also abroad) are dispatched with DHL as an insured package.

5.3 The services are provided to the customer immediately, as far as no other arrangements are made. Should the service not be rendered over the internet, and should the customer not be traceable at the address stated by him, the customer gets in default with the acceptance of the ordered merchandise. He has to substitute the supplier then for the additional expenses resulting from the vain journey.

5.4 The supplier does not need to provide the promised service any more and can withdraw from the contract if the customer in spite of written agreement of a delivery date was not to be found two times consecutively.

5.5 If the supplier does not render the promised services at the agreed time, the customer can withdraw from the contract.

5.6 If the performance of an in price and qualitatively equivalent service is not possible, the supplier can contract out and the promised service does not need to be performed. The supplier commits in this case to inform the customer immediately about the non-availability and to refund a possibly already provided consideration by the customer immediately.

5.7 Paragraph 5.6 is valid only, if the supplier is not responsible for the non-availability of the promised product or service and has not guaranteed the delivery or the provision of services towards the customer.


6. Minimum order value, packaging and forwarding expenses

6.1 The provider takes over the costs for the packaging.

6.2 Forwarding expenses accrue only for the delivery of goods, with the exception of regular recurring deliveries (subscriptions).

6.3 The provider does not require a surcharge but a minimum order value of € 10 value of goods (incl. VAT.). The costs of shipping within Germany is up to 5 kg (equivalent to approximately 3 standard bottles of 0.7l) €5.99, between 5 and 15 kg € 7.99, between 15 and 31.5 kg €10.99. Over 31.5 kg, a second package is shipped and again the same costs like for the first package are charged.

 The weight of each article or more-bottle-package is now below the price in brackets next to the base price in kg, for example: Prinz 1 bottle House liquor 1.0 l (EUR 14.95 per litre - 1.98 kg). This weight is made up of the absolute weight of items plus the average weight of the packaging material (bubble wrap, filler, cardboard box, parcel tape, etc.).


6.4 When choosing payment method cash on delivery, DHL charges an additional handling fee of 2 Euros. The cost of this payment method amounts to total €6.50 (€4.50 by worldwidespirits for fees that are charged by DHL + 2 Euros DHL fee) and are limited in Germany to an amount of 2500 €.

6.5 For the delivery of goods abroad in some cases significantly higher shipping charges are invoiced. The exact costs can vary widely (depending on distance and weight, different surcharges for example with cash on delivery, customs regulations, etc.) and are shown by the system during the ordering process.

6.6 With date or express delivery, depending on the variant, different surcharges are calculated.In Germany, up to 5 kg € 16.95, between 5 and 10 kg € 20.95, between 10 and 20 kg € 25.95 and between 20 and 30 kg 37.95 €.

eKomi Kundenmeinungen
PayPal-Bezahlmethoden-Logo