Legal information and terms & conditions
1. The identity of the seller is as follows:
ALRA Handels GmbH
Which is represented by the managing director Mr. Ralf Reis & Mrs. Daniela Hechenberger
Upper Bavaria / Germany
Phone: 00 49-86 33-50 87 93
Fax: 00 49-86 33-50 88 59
eMail: [email protected]
Commercial register: District court - register court of Traunstein HRB 10638
Ust.-Id. Number: DE 1 87 67 25 56
2. Key characteristics of the goods offered:
The key characteristics of the goods offered are the result of the respective product descriptions of the particular offers.
With all goods from our shop legal guarantee rights exist.
3. Details of the conclusion of contract:
The presentation of products in our online shop is not a legally binding offer, but a non-binding online-catalog. By clicking the button "send order", you place a binding order of the in the shopping cart contained goods. With payment method advance payment, the confirmation of receipt of the order is placed together with the acceptance of the order immediately after sending the order by an automated e-mail. With this e-mail confirmation the sales contract takes effect.
For all other methods of payment (eg invoice, direct debit, cash on delivery, etc.), the confirmation of the receipt of your order takes place immediately after sending the order and does not yet constitute an acceptance of the contract. We can accept your order by sending an order confirmation via e-mail or by delivery of the goods within three days.
The following reasons for non-acceptance of your order could for example be possible:
-Overlapping of internet ordering with pararell operated single and wholesale
commercial business of the provider of an in a limited number (generally characterized as a rarity in the shop) offered article.
-Error by the provider, for example Typo in the internet shop concerning the price.
-due to an only subsequently noticed negative credit rating of the customer, the order will only be delivered eg by cash on delivery or prepayment.
Tasting may, due to low pre-registration of participants, be cancelled by the provider up to three days before tasting. Any payments or complete payments will be refunded immediately plus 3% interest per year. A further compensation is excluded.
The contrect can be concluded in either German or English
4. Goods total price
4.1 All prices are final prices in € including the value added tax rate currently in force, of at the moment 7% for sweets, syrups and books and 19% for the remaining goods such as Tobacco, wine, sparkling wine, champagne and spirits. Exception is the margin scheme for old products (spirits, wine, etc); here is no reporting of sales tax according to § 25a Sales Tax Law.
4.2 There are the shipping costs added, which are listed in the offer.
4.3 Excise and Customs duties: For deliveries beyond Germany, the customer has to pay national consumption tax, such as pay for spirits, champagne, wine and beer, himself to the authorities such as custom office. The German tax on spirits, sparkling wine tax and beer tax was paid by the ALRA Handels GmbH or its suppliers.
5. Duty of information
5.1 When ordering, the customer is obliged to provide truthful information. If customer's data changes, especially name, address and e-mail address, the customer is obliged to inform the provider about this change immediately by email to [email protected] or registered customers (customer account) by changing the information in the customer area of the online store.
5.2 If the customer omits this information or gives incorrect data from the beginning, especially an incorrect e-mail address, the provider can, if a contract is final, withdraw from the contract. The withdrawal shall be in writing. The writing is well respected by sending an email.
5.3 The provider sends the customer an email directly after the order process with the customer information to the email address specified by the user when ordering.
5.4 The User undertakes to inform the supplier immediately via [email protected] if this email has not reached him within two hours after the conclusion of the ordering process.
5.5 The customer must ensure that the email account specified by him is attainablefrom the time on when the email address is stated, and that it is not impossible due to redirect, closure or congestion of the email account to receive emails.
5.6 The inaccuracy of the data is assumed, if an email, addressed to the user, comes back three times, or if the service can not be performed due to incorrect address.
6. Details concerning the delivery
6.1 Delivery is made within Germany and other selected countries that can be selected during checkout. The order will be processed promptly and in any case on the next working day after its receipt at the provider.
6.2 All deliveries in Germany (also abroad) will be shipped via DHL as a package.
6.3 Because of the current tax laws, the shipping for the countries Belgium, Denmark, Estonia, Finland, France, Greece, Great Britain, Ireland, the Netherlands, Sweden is only for companies and trade (resellers) with a valid VAT registration number permitted.
6.4 The services will be provided immediately to the customer, unless other arrangements are made. If the service is not provided over the Internet, and the customer can not be located at the address given by him, the customer is in default with the acceptance of the ordered merchandise. He has to substitute the supplier then for the additional expenses resulting from the vain journey.
6.5 The supplier does not need to provide the promised service any more and can withdraw from the contract if the customer in spite of written agreement of a delivery date was not to be found two times consecutively.
6.6 If the supplier does not perform the promised services at the agreed time, the customer can withdraw from the contract.
6.7 If the performance of an in price and qualitatively equivalent service is not possible, the provider can contract out and the promised service does not need to be performed. The provider commits in this case to inform the customer immediately about the non-availability and to refund a possibly already provided consideration by the customer immediately.
6.8 Paragraph 6.6 is valid only, if the provider is not responsible for the non-availability of the promised product or service and has not guaranteed the delivery or the provision of services towards the customer.
7. Minimum order value, packaging and forwarding expenses
7.1 The provider takes over the costs for the packaging.
7.2 The provider does not require a surcharge but a minium oder value of € 10 value of goods (incl. VAT.). The costs of shipping within Germany is 5,99 € per package (up to 31,5 kg). Over 31,5 kg, a second package is shipped and again the same costs like for the first package are charged.
The weight of each article or more-bottle-package is now below the price in brackets next to the base price in kg, for example: Prinz 1 bottle House liquor 1.0 l (EUR 14.95 per litre - 1.98 kg). This weight is made up of the absolute weight of items plus the average weight of the packaging material (bubble wrap, filler, cardboard box, parcel tape, etc.).
As from 150 € value of goods, free shipping within Germany, except for Express shipping.
7.3 When choosing payment method cash on delivery, the cost of this payment method is 7.95 euros including VAT per package (31,5 kg). This service is limited within Germany to an amount of 2500 euros
7.4 For the delivery of goods abroad in some cases significantly higher shipping charges are invoiced. The exact costs can vary widely (depending on distance and weight, different surcharges for example with cash on delivery, customs regulations, etc.) and are shown by the system during the ordering process.
7.5 With date or express delivery, depending on the variant, different surcharges are calculated.In Germany, up to 5 kg € 22.95, between 5 and 10 kg € 29.95, between 10 and 20 kg € 43.95 and between 20 and 30 kg 63.95 €.
8. Details on payment
8.1 The purchase price or the fee is due immediately, unless otherwise agreed.
8.2 If contract subject is a recurring service and the customer has to make a regular payment, the customer has to make that payment on the first day of the month each time in advance. In case of termination, his excess payments will be refunded pro rata temporis.
8.3 The Client will automatically be in default if payment is not paid 30 days after receipt of the invoice. For recurring services the customer is in default with the payment without reminder, if he fails the date of payment.
8.4 In case of default, legal default interest according to BGB § 288 is charged. It is calculated here 5 percentage points above the base rate per year to consumer. To entrepreneur eight percentage points above the base rate of interest per year.
8.5 The customer only has the right to set-off, if his counterclaims have been legally ascertained, or these have been recognized by the provider.
8.6 The Customer may only exercise a right of retention, if his counterclaim is based on the same contract.
9. Reservation of title
The delivered goods remain until full payment of the purchase price a property of the provider, regardless of the expiration of the cancellation period.
10. Details on the warranty and guarantee
10.1 The warranty is based on the law.
10.2 A guarantee is not assumed by the provider. Any guarantees specified in the offerings are those of the respective manufacturers. These are in addition to the legal warranty rights and do not touch them. Regarding the warranty, which is granted by the individual companies, it is referenced to the warranty which is attached to the product.
11. Customer service
The provider offers the customer a customer service that gives him advice and support. On this purpose, the customer can, for example, use the phone number given at point 1. Or the customer can send an email to the provider.
12. Consumption taxes
For deliveries outside Germany, the customer has to pay the legal national consumption tax, such as for spirits, champagne, wine and beer, himself to the authorities, such as Customs office. The German liquor tax, sparkling wine and beer duty tax was paid by the ALRA Handels GmbH or its suppliers.
1.1 We collect and use your personal data exclusively within the regulations of data protection law of the Federal Republic of Germany. In the following we would like to inform you about the kind, the extent and the purpose of the collection and use of personal data.
I. Collection, processing and use of personal data
1. Inventory data
Provided that there should be founded, contentually arranged or changed a contractual relationship between you and us, we raise and use personal data of you, as far as this is necessary for these purposes. By order of the appropriate authorities we may give information in particular cases about these data (inventory data), as far as this is necessary for the purposes of criminal prosecution, averting of a danger and for the fulfilment of legal duties of the authorities for the protection of the constitution or the military shielding service or for the enforcement of the rights in the intellectual property.
2. Usage data
We collect and use personal data of you, as far as this is necessary to allow the use of our Internet offer or to billing (usage data). These include in particular characteristics for your identification. By order of the appropriate authorities we may give information in particular cases about these data (inventory data), as far as this is necessary for the purposes of criminal prosecution, averting of a danger and for the fulfilment of legal duties of the authorities for the protection of the constitution or the military shielding service or for the enforcement of the rights in the intellectual property.
II. Passing on of personal data, credit assessment
1. Passing on of customer data
To be able to process and deliver your order, we give your data in each case to the dispatch enterprise commissioned with the deliveryDHL Vertriebs GmbH & Co. OHGCharles-de-Gaulle-Strasse 2053113 BonnPhone: 02 28 / 18 20www.dhl.de
and bigger orders to our presuppliers or to the manufacturer if the product is sent directly to the customer by our supplier or manufacturer.
For the processing of payments we transmit your payment data when using one of the following payment methods as follows:
Direct debit: transmission of the data (name of the account holder, name of the bank, bank code number and account number) to our house bankRaiffeisen - Volksbank Tüßling - Unterneukirchen eGMarktplatz 23 - 2484577 TüßlingPhone: 0 86 33 / 89 5 - 0Fax: 0 86 33 / 89 5 - 33Internet: www.rvb-tu.deE-mail: [email protected]
and to the clearing house:TeleCash GmbH & Co. KGKonrad-Adenauer-Allee 1, 61118 Bad Vilbel, GermanyPhone 0180 5 56622100, fax 0180 5 56622105(14 cent/min from german landlines. Up to 42 cent/min from german mobile networks)
Credit card American Express: Passing on of the data (name of the credit card owner, card number, period of validity and check digit) toAmerican Express Services Europe LimitedBranch Frankfurt am MainBranch of a limited liability company according to the right of the United Kingdom with headquarter in LondonTheodor-Heuss-Allee 11260486 Frankfurt am MainPhone: 0 69 97 97 - 10 00Fax: 0 69 97 97 - 15 00www.amex.de
and to the clearing house:TeleCash GmbH & Co. KGKonrad Adenauer Allee 1, 61118 Bad Vilbel, Germany
Credit card data are transmitted only via American Express to company Telecash. We, at no time, see the credit card data and, therefore, these data are not stored by us!
2. Credit assessment
Due to the offered payment methods invoice, credit debit, credit card and Paypal, the customers which click on credit assessment during the order process, will, via an interface, be verified byVerband der Vereine Creditreform e.V.Hellersbergstrasse 12D-41460 NeussTel.: 0 21 31 1st of 09-0Fax: 0 21 31 1 09-80 00[email protected]http://www.creditreform.de
concerning credit rating and address comparison. Finally, for the realisation or ending of this contract we collect or use probability values of your future payment performance. For the calculation of these probability values we will also use address data.
You can avoid this examination if you do not click on the credit assessment button during the order process or if you transmit your order to us by email, fax or phone. With these order methods, however, new customers then only have the possibility of choosing prepayment (= bank transfer to our bank account before we dispatch our products).
III. Correction of personal data
You can prompt a correction of your data by sending a e-mail to us or by calling us under the telephone number (00 49) 0 86 33 - 50 87 93.
To extend the range of functions of our Internet offer and to make the use more comfortable for you, we use so-called "Cookies". With the help of these "Cookies", when you visit our web page, data can be stored on your computer. You have the possibility to prevent storing of Cookies on your computer by configuring the suitable settings in your browser. However, through this the range of functions of our offer could be limited.
V. Data security
Your personal data will be transferred codedly by means of SSL via the Internet. We protect our shop and other systems by technical and organizational measures against loss, destruction, access, change or spreading of your data by unauthorized persons.
VI. Right to information and right of revocation
1. Right to information
As a user of our Internet offer you have the right to require information from us about the data stored about your person. In addition, you are entitled to the right to information about the recipient or categories of ecipients to whom the data are transmitted and information about the purpose of the storage.
2. Right of revocation
We would like to point out to you the fact that you can revoke your approval of the storage of your data any time with effect for the future. The approval for the receipt of the newsletter can be revoked via the link for unsubscribing contained in every newsletter. In addition, the approval can be revoked by an according fax or a separate e-mail to our e-mail address, which you please take from point VII.
VII. Questions around data protection
With questions about collection, processing or use of your personal data, with information, correction, blocking or deletion of data as well as revoke of given approvals you please write, stating the password "security", to our data protection officer Ralf Reis:by postALRA Handels GmbH, Hauptstr.12, 84576 Teising, Upper Bavaria / Germany Phone00 49 - 86 33 - 50 87 93 Fax00 49 - 86 33 - 50 88 59 eMail[email protected]
We aim to store your personal data in such a way that they are not accessible to third, by using all technical and organizational possibilities. With the communication by e-mail, the entire data security cannot be guaranteed by us, so that we recommend you to send confidential information by post.
14. Applicable Law
German law applies, excluding the UN sales law.
15. Cancellation policy -
Right of revocation
You have the right to revoke this contract within fourteen days without giving reasons.
The cancellation term amounts fourteen days from the day you or a third person named by you who is not thecarrier has taken the goods in possession.
To use your cancellation right, you have to inform us (ALRA Handels GmbH, Hauptstr. 12, 84576 Teising, Tel.: 08633-508793/249421, fax: 08633-508859, e-mail: [email protected]) by means of an unequivocal explanation (e.g., a letter sent by post, fax or e-mail) about your decision to revoke this contract.
You can fill the pattern-cancellation form or another unequivocal explanation also on our web page www.worldwidespirits.de electronically and transmit. If you make use of this possibility, we will transmit to you immediately (e.g., by e-mail) a confirmation about the entrance of such a cancellation.
For the protection of the cancellation term it is sufficient that you send the information about the exercise of the cancellation right before the cancellation term ends.
Results of the cancellation
If you revoke this contract, we have to refund you all payments which we have received from you, including the delivery expenses (with the exception of the additional costs which arise from the fact that you have chosen another kind of the delivery than the most favorable standard delivery offered from us) immediately and at the latest within fourteen days from the day in which the information about your cancellation of this contract has come to us. For this repayment we use the same currency which you have used with the original transaction, unless, something else was agreed with you expressly; in no case, we will charge you fees for this repayment. We can refuse the repayment, until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier.
You have to send back or to hand over the goods to us immediately and, in any case, at the latest within fourteen days from the day in which you inform us about the cancellation of this contract. The term is protected if you send the goods before the term of fourteen days has ended. You have to bear the immediate costs of the return of the goods.
You only need to pay for any diminished value of the goods, if the deterioration in value is not due to check of the state, qualities and functionality of the goods necessary contact with you.
End of cancellation policy
16. Cost arrangement
If you make use of your cancellation right, you have to bear the immediate costs of the return of the goods.
17. Different conditions of the Customer
In the event that the customer uses their own business terms which deviate from the content of these General Terms and Conditions, the General Terms and Conditions of the supplier apply exclusively.
18. Dispute Resolution
Platform of the EU Commission regarding online dispute resolution: http//ec.europa.eu/consumers/odr
The European Commission provides an online dispute resolution platform (OS), which can be found at http://ec.europa.eu/consumers/odr/. Consumers have the opportunity to turn to them for the settlement of their disputes. We are obliged to participate in dispute resolution proceedings before this point. We will participate in such proceedings.
19. Image rights
The participants in our events like Tastings, seminar, home fair, etc. consent to the making of photographs and the publication of these on our website and social media platforms like Facebook, Twitter, etc. for advertising purposes.